Reform area
Enhanced Flight Handling Services.
Status · Progress
Not reported
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Thematic area
Enhanced Public Sector Performance
Enhanced Public Sector Performance
Justification
Justification
Flight delays caused by LIHACO attract penalties from the delayed airline. These penalties reduce possible revenues that would have been collected
Efficiency and effectiveness would increase customer satisfaction. Customer satisfaction would allow LIHACO to review handling charges upwards as customer would be willing to pay higher price for services offered
Upward revised handling charges would result in increased revenues
Flight delays caused by LIHACO attract penalties from the delayed airline. These penalties reduce possible revenues that would have been collected
Expected outcomes
Expected outcomes
- 1
Reduced revenue losses as a result of eliminating or reducing delays caused by LIHACO
- 2
Improved customer satisfaction
- 3
Increased revenue due to upward revision of handling charges
Progress over time
Approved progress chart
Published progress values across approved reporting periods. Every value uses the same 0–100% scale.
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Related approved reports
Related approved reports
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