Enhancing Institutional and Human Capacity Development for Sustainable Water Service Delivery

The Board’s organizational culture currently practiced has many aspects that negatively affect staff productivity and the performance of the institution and required to be addressed as they are detrimental to the achievement of the Board’s vision. The Board is undergoing a transformation period as part of sector reforms that require enhancement of the institutional and human capacity development to build resilient systems that can deliver services effectively, adapt to future challenges, and sustain progress over time. Enhancing institutional and human capacity development will build culture, mindset, skills and competencies necessary for supporting sustainable service delivery, resilience to change, accountability, governance, operational efficiency, innovation and technology adoption.